121 services offers consulting and technology for companies to create personalized chat experiences. Using artificial intelligence, our chatbots platform allows companies to automate communication on the most used messaging channels.
Create your own chatbots without any programming knowledge. Our visual tool allows any user to build complex conversational flows by just selecting from a set of pre-defined actions, integrated with powerful tools.
We automatically extract valuable information from your bots' usage data. Aggregated KPIs like active users, chat sessions per day per user, average human response times and overall bot usage are available online for your analysis. You will also have access to every chat's detail in case you need to explore a conversation.
Design your conversation once and deploy to multiple messaging platforms. Facebook Messenger, Telegram, web and many more are currently available.
Artificial Intelligence (AI) Natural Language Processing
Our platform lets you easily integrate natural language processing in the conversation so your users will be able to interact with your chatbot using human language. We integrate with IBM Watson, wit.ai and more.